TechTeamOne respects your privacy and recognizes your need for appropriate protection and management of your Personal Information that you may submit to us by telephone, our support web site ("Site") or during the performance of the remote computer support services provided via telephone or online via the Site ("Services") by TechTeamOne, Inc., its subsidiaries and contractors ("TechTeamOne," "We" or "Us"). "Personal Information" is information that (i) is recorded in any form; (ii) is about you, or pertains to you; and (iii) can be linked to you. Personal Information includes information like your name, address, e-mail address, phone number, and non-public information that is associated with the foregoing. Personal Information does not include information that pertains to you, but cannot reasonably be used to identify you.
We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. TechTeamOne has created this policy to inform you how your Personal Information will be treated if you use the Site or our Services. In general, you can visit the Site without telling us who you are or revealing any information about yourself. It is our intent to let you know before we collect personally identifiable information from you.
FOR THOSE OF YOU VISITING US FROM THE EUROPEAN UNION, CANADA, OR OTHER JURISDICTIONS OUTSIDE OF THE UNITED STATES, PLEASE NOTE THAT THE PERSONAL INFORMATION YOU ENTER WILL BE TRANSFERRED OUTSIDE THE EUROPEAN UNION OR YOUR HOME COUNTRY FOR USE BY TechTeamOne AND ITS AFFILIATES FOR ONE OR MORE OF THE PURPOSES DESCRIBED IN THIS POLICY. YOUR INFORMATION MAY BE PROCESSED AND STORED IN THE UNITED STATES, AND AS A RESULT, GOVERNMENTS, COURTS, OR LAW ENFORCEMENT OR REGULATORY AGENCIES MAY BE ABLE TO OBTAIN DISCLOSURE OF YOUR INFORMATION THROUGH LAWS APPLICABLE IN THE UNITED STATES. BY USING OUR SITE AND PROVIDING US WITH YOUR PERSONAL INFORMATION, YOU CONSENT TO THIS TRANSFER OF YOUR PERSONAL INFORMATION.
Collection of Personal Information
The Personal Information we gather from you helps us learn more about the visitors of our Site and users of our Services. We may collect information that you voluntarily submit to us, including the following Personal Information:
- To create an account for our Services, you must provide TechTeamOne with a valid e-mail address and a password of your choice. You may also provide us with your telephone number.
- If you decide to order any of the services we offer, we will collect the information necessary to charge your credit card, including your full name, your billing address, and the credit card information.
- When you contact us by sending us an e-mail, we will collect any information that is contained in your e-mail.
- We may give you the opportunity to sign up for an electronic newsletter after you have provided us with your e-mail address.
You can choose not to provide us with certain information, but this may limit the features of the Services you are able to use.
We use tools to analyze traffic patterns and inform us how visitors are using the Site and how successfully we are marketing our Services. We log your Internet (IP) address to give us an idea of which parts of our Site you visit and how long you spend there. We also collect the Internet address from which you arrived on our Site (if any) and the Internet browser you are using to visit our Site. We may rely on third party service providers to collect and analze this information for us.
System Data Collection, Remote Control and Utilities
Our Services help diagnose and resolve technology problems that you may have. TechTeamOne uses several types of software: the first type provides computer system information to TechTeamOne which helps us to identify, diagnose and resolve the technology problem that you have encountered and/or problems that may arise in the future, the second type allows TechTeamOne to remotely control your computer and modify its settings or software in our attempt to solve your technology problem, and the third type generally consists of utilities and other tools to improve computer performance and help solve your personal technology problem as described in our Terms of Service. By ordering our Services, you are giving express permission to TechTeamOne to download and use the software described above (the "TechTeamOne Software"). Depending on the Services that you order, the TechTeamOne Software may allow us to temporarily take control of your computer and modify your computer settings to resolve your personal technology problem. For other Services, the TechTeamOne Software will report non-personal information about your computer's performance and configuration to you and to TechTeamOne. For such Services, the TechTeamOne Software will run on a regular basis, but only after you elect to run the TechTeamOne Software and report your computer information to yourself and to TechTeamOne. In every instance, TechTeamOne will solely use the TechTeamOne Software and the information that it provides to attempt to identify and resolve your existing and potential personal technology problem(s) and use reasonable efforts to limit its access of your Personal Information while performing the Services and only after you have given us permission to do so. However, in the course of providing the Services to you, TechTeamOne may inadvertently see, access, or be exposed to Personal Information on your computer. You are responsible for and TechTeamOne has no liability for securing and backing up your computer network, all information stored on your computer and all software on your computer. Please see our Terms of Service for more information.
Monitoring of the Services
TechTeamOne has the right, but no obligation, to monitor and record the performance of the Services, including telephone calls and online sessions with the TechTeamOne Software and you hereby acknowledge and agree to such activities. TechTeamOne may use the data collected during such recordings for purposes of improving customer service, internal training, and internal market research and will handle such data as described in the previous paragraph with respect to Personal Information that may be contained in such data. Solely with respect to Services recordings that do not contain Personal Information, TechTeamOne may use such recordings or extracts from such recordings to promote and market the Services, provided that TechTeamOne will not use or disclose any audio recording elements in any external marketing or promotion without your specific prior consent to do so. TechTeamOne will delete recordings after a reasonable amount of time.
Use of Personal Information
In general, Personal Information is used by us (i) to register you for our Services, (ii) to respond to your requests and provide the Services to you, (iii) to improve the features, performance and support of the Services, and (iv) to offer you additional information, opportunities, and functionality. We may also use your Personal Information to provide you with electronic newsletters or promotional e-mails, should you request to receive such communications from us.
TechTeamOne personnel and any third party contractors working for or with TechTeamOne in providing the Service only get access to any of the customer information (including any Personal Information therein) on a need-to-know basis and are under contractual obligations to keep the confidentiality of such information.
TechTeamOne may also collect and create aggregate information about customers, sales, traffic patterns, and data about our services and systems, and use such information internally to improve the Services, for training, for marketing and promotional purposes, and for other business purposes, and we may provide it to third parties at our discretion, but this aggregate information will not include any Personal Information.
Disclosure of Personal Information
We may disclose your Personal Information to third parties in these limited circumstances, some of which are described in greater detail below:
- we have your permission to make the disclosure;
- the disclosure is required by law, regulation or mandatory professional standards;
- the disclosure is reasonably related to the sale or other disposition of all or part of our business;
- the information in question is publicly available;
- the disclosure is reasonably necessary to establish legal claims;
- in order to enforce or apply our Terms of Service;
- in order to protect the rights, property or safety of TechTeamOne or others; or
- the disclosure is to a TechTeamOne subsidiary or affiliate or to business partners or third party contractors providing services on our or your behalf (each a "Transferee"), consistent with the purpose for which the information was obtained, provided the Transferee, with respect to the information in question:
- is subject to the 2018 EU General Data Protection Regulation (GDPR);
- subscribes to the Principles.
Disclosure to Contractors
Disclosure to Business Partners
Affiliates; Business Transitions; Necessary Disclosures
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend the rights or property of us, the visitors of our Site and user of our Services, or third parties.
TechTeamOne expressly reserves the right, and in some states may be legally required, to report certain materials, such as, but not limited to, child pornography or terror plans, that we may become aware of in the course of providing the Services to the authorities in charge.
Choices Regarding Personal Information
We do our best to maintain the accuracy of Personal Information you supply to us. You may access, correct, amend and update your Personal Information by contacting us at firstname.lastname@example.org. If you do contact us, we will require your name and e-mail address in order to identify you. We may request additional identifying information for security purposes.
Unsubscribe instructions will accompany each newsletter or promotional communication you receive from us.
When we delete information about you, it will be deleted from our active databases but may remain in our archives.
Security of Personal Information
To help protect the privacy of information you transmit through use of the Site and/or Services, TechTeamOne uses industry-standard technology that encrypts information you exchange with us through our Site. In addition, TechTeamOne uses reasonable standard industry practice to protect the information we collect from you against unauthorized access. However, no company, including TechTeamOne, can fully eliminate security risks associated with the handling of information, including Personal Information, over the Internet, and with the storing of such information on servers that are connected with the Internet. If TechTeamOne learns of a security breach that involves your Personal Information and could result in identify theft, we will attempt to notify you so that you can take appropriate protective steps. By using the Services, or providing Personal Information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. Depending on where you live, you may have a legal right to receive notice of a security breach by mail. To add your name and mailing address to our list for notification purposes only, or to withdraw your consent from receiving electronic notice, please contact us at email@example.com.
Links to Other Sites
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we do not intentionally collect or maintain information from those we actually know are under the age of 13, and no part of our website is intended to be structured to attract anyone under this age.
Policy Subject to Change
Consent and Cross-Border Transfer